How do I get more Prescription Mail Order Forms?
VITAMINS, MINERALS, AND SUPPLEMENTS
OTHERS
Q. What is
HEALTHLYNX?
A.HEALTHLYNX
is a low-cost, high value benefits enhancement program that offers members discounts
on healthcare and medical services including vision, hearing, dental care, prescription
drugs, complementary and alternative medicine, vitamins, and fitness equipment.
These savings are available through a nationwide network of thousands of healthcare
providers and through our on-line health store.
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Q. Who is included in the
HEALTHLYNX Access Card Program?
A. You and your immediate family may use the HEALTHLYNX membership. "Immediate
family" means you, your spouse and children living at your home."
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Q. Will each member of my family get his or her own card?
A. No. Only one card is issued.
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Q. Are there any restrictions on age?
A. No. TheHEALTHLYNX
Access Card Program is not insurance, so there are none of the common exclusions
or restrictions.HEALTHLYNX
Access Card Program discounts and services are available to all members, regardless
of age or medical condition, except where prohibited by law.
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Q. I'm getting married. Are my new husband/wife and stepchildren
covered in my membership?
A. Congratulations! As long as your new spouse and stepchildren will be living in
the same household and are dependents, they can all be easily added to your
face="Verdana, Arial, Helvetica, sans-serif" HEALTHLYNX
Access Card at a discounted rate.
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Q. I'm moving and will have a new address. What should I do?
A. Send us an email to healthlynx@brainybrawn.com
or call Customer Service toll-free at (877) 920-8788 Monday through Friday 9AM -
5PM EST.
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Q. What if I lose my card?
A. Call HEALTHLYNX Customer Service at (877) 920-8788
for a replacement card.
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Q. Can foreign visitors to the United States use this card?
A. Yes, absolutely. Anyone may purchase the card and use the program while they
are in the United States visiting, attending school, or working.
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Q. Will
HEALTHLYNX keep my medical information private?
A. Yes. HEALTHLYNX does not keep any personal medical
information or record of services that you and your family use.
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Q. How
can my friends or relatives join
HEALTHLYNX?
A. Membership can be done quickly and easily by calling
HEALTHLYNX Customer Service at during business hours
Monday through Friday 9AM - 5PM EST (877) 920-8788 or on-line at
www.healthlynx.com.
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Q. What
is HEALTHLYNX Refund/Cancellation Policy?
A. You have the right to cancel this plan within 30 days of the effective date for
a full refund of fees paid.
NOTE: Please mail the HEALTHLYNX membership
card to the following address:
HEALTHLYNX
P O Box 4338
Bethlehem, PA - 18018-0338
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Q. How do I get my
HEALTHLYNX Access Program discounts?
A. Within two (2) weeks of receiving your paperwork, you'll receive your complete
membership kit, including the
HEALTHLYNX Access Card, a partial list of participating
providers in your area and complete details on each HEALTHLYNX
program. Simply present your
HEALTHLYNX Access Card to the participating provider before services
are rendered. Your discount will be applied on the spot when you pay your bill.
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Q. How do I find a vision, hearing, dental
or other healthcare provider in my area?
A. That's easy. You can search on-line, by visiting our on-line Provider Search
Directory at www.healthlynx.com. Just type in your zip code and we'll list
some providers closest to you. You can also find out if a particular provider is
part of our network by calling
HEALTHLYNX Customer Service toll-free during business
hours Monday through Friday 8AM - 8PM EST at (800) 308-0374. Your Membership Kit
will include a partial list of the participating providers closest to you.
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Q. I lost my list of healthcare providers. How can I get another list?
A. CallHEALTHLYNX
Customer Service toll-free during business hours Monday through Friday 8AM - 8PM
EST at (800) 308-0374 and one will be sent out to you.
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Q. I went to one of the healthcare providers on my list and they would not accept
my membership card. What do I do?
A. First, please accept our apology. Each provider in the
HEALTHLYNX Access Card Program has a contract with our
provider network. It's possible that the person you spoke with either made a mistake,
or was unaware of this network. Just call
HEALTHLYNX Customer Service toll-free during business
hours Monday through Friday 8AM - 8PM EST at (800) 308-0374. We'll be happy to contact
the provider for you and straighten out the problem.
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Q. What dental care discounts are available through the
HEALTHLYNX Access Program?
A. Most dental care procedures are discounted, including exams, routine cleanings,
fillings, extractions, crowns, dentures, and other preventive and diagnostic services.
Discounts also are available on periodontal, orthodontic and other specialty procedures
in most markets. Your savings on each treatment will be 10% to 50% off the participating
dentist's usual fees.
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Q. What if I need a dentist while I'm out of town?
A. Your membership card is valid in most states. Just call
HEALTHLYNX Customer Service toll-free during business
hours Monday through Friday 8AM - 8PM EST at (800) 308-0374 for the names of the
providers closest to the area in which you're staying or you can search our on-line
Provider Directory.
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Q. What does the vision benefit cover
through theHEALTHLYNX
Access Program?
A. You can save 10% to 60% on the national average price of prescription eyeglasses,
contact lenses and other specialty items through our network of over 12,000 participating
retail optical outlets nationwide. Laser Surgery is also available, in many areas.
Non-prescription sunglasses and disposable contact lenses are available through
our mail order service. By presenting your
HEALTHLYNX Access Card, you will automatically be charged
the discounted rate.
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Q. What does the hearing benefit cover through the
HEALTHLYNX Access
Program?
A. This benefit enables you to receive a free consultation from an audiologist in
one of the largest networks in the country. You also can receive discounts up to
20% on hearing aids, of 10% - 20% on programmable/digital hearing aids, hearing
aid repairs as well as related hearing products, excluding batteries. Also, receive
free annual cleanings and check-ups of hearing aids purchased through our program.
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Q. How do I use the retail pharmacy benefit?
A. Simply present your
HEALTHLYNX Access Card when you go to pick up your prescription at
a participating pharmacy. In fact, the pharmacy you're already going to may be one
of the 40000 pharmacies participating in the program nationwide. Your savings -
upto 30% on both brand name and generic drugs - will be applied automatically to
your bill when you pick up your prescription.
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Q. How do I use the mail-order pharmacy benefit?
A. When you are ready to renew your prescription, call
HEALTHLYNX Customer Service at (800) 308-0374 to obtain
a prescription mail order form. Next, complete the Prescription Mail Order Form,
and have a copy of your prescription handy while you call our Mail Order Prescription
Program toll-free at (800) 396-2219 to get a price quote. Then mail your completed
mail order form, your prescription, and a check for the amount or credit card information
to: Sav-RX Prescription Service, P. O. Box 8, Freemont, NE 68026-0008. You'll typically
receive your prescription within 5 to 7 days after we receive your order.
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Q. How do I get more Prescription Mail Order Forms?
A. CallHEALTHLYNX
Customer Service at (800) 308-0374 and additional forms will be mailed to you.
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Q. How do I order vitamins or herbal remedies and supplements?
A. At theHEALTHLYNX
home page, click on "Store". Where indicated, click to be automatically directed
to the Health Store provided through our parent organization BrainyBrawn, Inc. Please
remember, to enter your
HEALTHLYNX Access Card number at checkout to receive your additional
discount.
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Do you have a problem or question that isn't covered here?
We're here to serve our members. If you have a problem or question that is not covered
here, send us an email to healthlynx@brainybrawn.com
or callHEALTHLYNX
Customer Service during business hours Monday through Friday 9AM - 5PM EST at (877)
920-8788.
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Thank you for visiting the
HEALTHLYNX site!